Customer Service

CONTACT US

Our Customer Service hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. (EST)

PHONE: (Toll Free): 888-682-3557
EMAIL:    retail@loc.gov
FAX:       
202-707-1771

MAIL: 
Library of Congress Shop
Customer Service
101 Independence Ave. S.E., Mail Stop 4912
Washington, DC 20540-4912

PLEASE NOTE: Product
returns cannot be received at this address. Please contact Customer Service for return instructions.


ORDER CANCELLATIONS

Order processing begins immediately after you submit your order. Orders are picked, packed, and shipped as quickly as possible. We do not have the ability to change or stop orders once they have been placed.


SHIPPING

Orders usually ship the next business day. Our standard shipping rates apply to  addresses in the 48 contiguous United States. When shipping to addresses in Alaska, Hawaii or Puerto Rico $15 is added to the standard shipping rate. Currently, we do not ship to P.O. boxes or APO/IPO addresses. Standard shipping service provides delivery within 5-7 business days.

STANDARD SHIPPING RATES (48 contiguous U.S. states)
If your order total is:

Up to $15, shipping is $5.95
$15.01 to $40, shipping is $7.95
$40.01 to $60, shipping is $9.95
$60.01 to $80, shipping is $11.95
$80.01 to $100, shipping is $12.95
$100.01 to $125, shipping is $14.95
$125.01 to $150, shipping is $15.95
$150.01 to $200, shipping is $17.95
$200.01 to $250, shipping is $19.95
$250.01 and over, shipping is $25.95

International shipping is available. Please contact Customer Service at 888-682-3557 for a quote.


EXPEDITED SHIPPING

We offer rush delivery service upon request. Orders placed on Saturday and Sunday will be processed the next (federal government) business day.

2 DAY SHIPPING: Service provides afternoon delivery the second business day. Orders must be placed before noon (EST).  Weekend delivery excluded. Add $12.00 to standard shipping rates.

OVERNIGHT SHIPPING: Service provides afternoon delivery the next business day. Orders must be placed before noon (EST).  Weekend delivery excluded. Call or email us for a quote.

RETURNS

We want to make it right. If there is a problem with your order please contact Customer Service at 888-682-3557, Monday - Friday 8:30 a.m. - 4:30 p.m. (EST) or email us retail@loc.gov.

If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of receipt. Other than defective items, all merchandise must be in its original condition.

Refunds are issued in the original form of payment for the amount of the returned merchandise. Shipping and handling fees are not refundable.

Please contact Customer Service within 14 calendar days if your item is damaged or defective. We will replace the item or refund your entire purchase including shipping and fees. 

NOTE: Media cannot be returned once packaging has been opened.

 

PRIVACY AND SECURITY

Library of Congress Shop Security and Privacy

Library of Congress Legal Notices